MUTIC DIY
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Guide

Illustrated answers to common questions, plus the MUTIC DIY product overview.

FAQ

Step-by-step answers for the things people do most: registering, finding tickets, getting in, and running an event. Screenshots show the web app in Traditional Chinese; it works the same in a mobile browser.

01How do I register for an event?Tap "Register now" on the event page, pick a ticket and fill in attendee details.
  1. 1

    Open the event page and tap Register now. If you are not signed in, you will be asked to sign in or create an account first.

    How do I register for an event?: step 1 screenshot
  2. 2

    Choose a ticket type and adjust the quantity with − / +. If the event has a per-person limit, the dialog shows how many you have already registered.

    How do I register for an event?: step 2 screenshot
  3. 3

    Enter each attendee's name (checked at the door); the phone number is optional. Then tap Register for free. For paid tickets the button reads Confirm payment, and you need to accept the ticketing policy first.

    How do I register for an event?: step 3 screenshot

Tip|Once registered, your e-tickets appear under Tickets.

02Where do I find my e-ticket after registering?Avatar menu → Tickets → "View e-ticket" on the event card.
  1. 1

    After signing in, tap your avatar in the top-right corner and choose Tickets.

    Where do I find my e-ticket after registering?: step 1 screenshot
  2. 2

    Find the event and tap View e-ticket on its card. The card also shows how many tickets you hold and how many are still pending entry.

    Where do I find my e-ticket after registering?: step 2 screenshot
  3. 3

    My e-tickets lists every attendee's ticket with the ticket type, attendee name and entry status.

    Where do I find my e-ticket after registering?: step 3 screenshot

Tip|You can also open tickets from the Orders page via "View e-tickets".

03How do I show my e-ticket at the entrance?Open the e-ticket, tap the QR code to reveal it, and let staff scan it or read out the check-in code.
  1. 1

    Before you arrive, open Tickets → View e-ticket. For privacy, the QR code and check-in code are blurred by default.

  2. 2

    Tap Tap to reveal on the QR code and show the QR code to staff. If it can't be scanned, read out the check-in code below it.

    How do I show my e-ticket at the entrance?: step 2 screenshot

Tip|After check-in the status changes from Pending to Entered. If you registered several tickets, each attendee shows their own.

04How do I contact the organizer?Tap "Contact organizer" on the event card in Tickets to send a message.
  1. 1

    Open Tickets and tap Contact organizer on the event's card.

    How do I contact the organizer?: step 1 screenshot
  2. 2

    Type your question and send it. The organizer's reply appears in the same conversation.

    How do I contact the organizer?: step 2 screenshot

Tip|Only registered attendees can contact the organizer. After the event ends the chat becomes read-only, but the history stays visible.

05How do I view my orders? Can I cancel a registration?Orders live under Orders in the avatar menu; only unpaid orders can be cancelled by you.
  1. 1

    Tap your avatar in the top-right corner and choose Orders.

    How do I view my orders? Can I cancel a registration?: step 1 screenshot
  2. 2

    Each order shows its number, payment time, amount, tickets and attendees. Tap View e-tickets to open the tickets directly.

    How do I view my orders? Can I cancel a registration?: step 2 screenshot
  3. 3

    Unpaid orders can be paid with Pay now or removed with Cancel order. Completed registrations can't be cancelled on the site; for a refund, check the event's refund policy and then contact the organizer.

Tip|If the organizer cancels the event, paid tickets are refunded to the original payment method minus the platform service fee.

06How do I change my nickname, avatar or password?Avatar menu → Account, then edit your settings.
  1. 1

    Tap your avatar in the top-right corner and choose Account.

    How do I change my nickname, avatar or password?: step 1 screenshot
  2. 2

    Under Profile, upload an avatar and change your nickname or phone number, then tap Save profile.

    How do I change my nickname, avatar or password?: step 2 screenshot
  3. 3

    Under Password, set or change your password so you can sign in with email and password.

    How do I change my nickname, avatar or password?: step 3 screenshot

Tip|Forgot your password? Tap "Forgot password?" on the sign-in page and reset it with an email code.

Product overview

Everything MUTIC DIY can do, in one deck.

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